A business man once stated that there is nothing so practical as a good theory

(Lewin 1943)

Using Knowledge Management Strategies to Boost Market Intelligence Programmes. Designing and Implementing Knowledge - Based Organizations (Business Support Organizations) that make a difference in the world

Selected Cases:

Organizing Knowledge to Boost Marketing Intelligence

Title: Organizing Knowledge Beyond Organizational Limits
Country: Ecuador

Description:

The Centre for the Promotion of Imports from developing countries (CBI) is an agency of the Netherlands Ministry of Foreign Affairs and is based in The Hague, The Netherlands. The objectives of the Market Intel Best Practices session in Quito (Ecuador, December 2009) were:

Strengthening regional exchange and co-operation in the field of Market Information Services
Enhancing knowledge and skills in the area of working with the foreign trade network and optimizing knowledge domains and knowledge generation and sharing mechanisms across departments for enhancement of market information service delivery and customer satisfaction.

ZeroSpace Advies BV - in cooperation with Alfons van Duivenbode (IDConsultancy) – has been moderating the three day programme. Frank has performed a key note address on organizing knowledge in BSO’s. Participants were from Brazil, Panama, Colombia, Chile, Argentina, Cuba etc… For a video impression of the seminar: http://www.youtube.com/watch?v=xHuiYwRcljE

Knowledge Management in Kenya

Title: Knowledge Management: Beyond Organizational Limits
Country: Kenya

Description:

The Centre for the Promotion of Imports from developing countries (CBI) is an agency of the Netherlands Ministry of Foreign Affairs and is based in Rotterdam, The Netherlands. The purpose of the CBI RISE (Regional Information System for Export) mission was to determine the state-of-the practice of the development of the Portal EACXPORT.COM (March 25 to March 30, 2007 - was spent in Nairobi, Kenya). This project has created a new electronic market tool and service. It will significantly change the BSOs image and the East African Community’s –Uganda, Tanzania, Kenya - competitive position in the African community.

The Market Intelligence Portal is critical to establish the BSOs as a major business partner and knowledge broker in the market place. It will deliver personalized information services to provide exactly the information and knowledge a stakeholder wants, when wanted. It will improve the ease of doing business. The implementation and the improvement of this interactive high value portal is – and will be - a collaborative effort and demands shared ownership.